NegiFlow

Customer Support Agent

An AI customer service agent that resolves the routine and escalates the rest.

A large share of support requests ask things you've already answered. NegiFlow builds an AI customer service agent that answers from your own knowledge base and policies, handles routine requests, and escalates anything complex or sensitive to your team with the full conversation attached.

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The problem

Why support queues grow

  • The same questions arrive every day, and each one needs a reply.
  • Customers wait in a queue for answers that already exist.
  • Simple requests pile up in front of the ones that need a person.
  • Answers vary depending on who replies.

How it works

How the Customer Support Agent works.

  1. 1

    Learn your business

    The agent is set up with your knowledge base, policies and tone.

  2. 2

    Answer

    Customer questions are answered accurately, using only your approved information.

  3. 3

    Resolve

    Routine requests are completed where your systems and rules allow.

  4. 4

    Escalate

    Complex, sensitive or unhappy conversations go to your team with full context.

NegiFlow designs, configures, integrates and tests the workflow before launch, then monitors it and optimises it every month. See our process.

FAQ

Customer Support Agent questions.

Something else on your mind? Email hello@negiflow.com.

What if it doesn't know the answer?

It escalates to your team instead of guessing. You can review those conversations to fill gaps in the knowledge base.

Which channels can it support?

Email, website chat and messaging channels, depending on where your customers contact you. We agree this during discovery.

How is it priced?

The Customer Support Agent is a custom build, quoted after a discovery call.

More solutions

Other solutions we build.

Workflow discovery

Have a process that’s eating up your team’s time?

Tell us how it works, and we’ll tell you where AI and automation could fit.

Describe My Workflow
  1. 1

    You describe the work

    How it runs today, in plain language. No technical detail needed.

  2. 2

    We map where automation fits

    We look at which steps AI and automation can take on, and which should stay with your team.

  3. 3

    We reply personally

    With a practical suggestion, and a call if it's worth talking through.

Prefer email?

hello@negiflow.com
About you
About the work

Walk us through the steps, and the tools involved.

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