WhatsApp Bot
A WhatsApp chatbot that replies to customers where they already message.
Many customers would rather send a WhatsApp message than call or email. NegiFlow builds a WhatsApp chatbot on your business account that answers common questions, captures enquiries and bookings, and passes conversations to your team when a person is needed.
The problem
Why WhatsApp messages pile up
- Messages arrive all day, and each one needs a reply.
- Customers expect a quick answer on WhatsApp, not a next-day reply.
- The same questions are answered by hand again and again.
- Enquiries sit in a phone instead of reaching your systems.
How it works
How the WhatsApp Bot works.
- 1
Connect
The bot is set up on your WhatsApp Business account.
- 2
Reply
Customers get prompt answers to common questions in your tone.
- 3
Capture
Enquiries and booking requests are collected and sent to your systems.
- 4
Hand off
Conversations that need a person are passed to your team.
NegiFlow designs, configures, integrates and tests the workflow before launch, then monitors it and optimises it every month. See our process.
FAQ
WhatsApp Bot questions.
Something else on your mind? Email hello@negiflow.com.
Do I need a WhatsApp Business account?
Yes. We help you set up the business account and messaging access as part of the build.
Can my team still reply themselves?
Yes. Your team can take over any conversation, and the bot hands over whenever its rules say to.
How is it priced?
The WhatsApp Bot is a custom build, quoted after a discovery call. WhatsApp's own messaging charges may also apply.
More solutions
Other solutions we build.
Workflow discovery
Have a process that’s eating up your team’s time?
Tell us how it works, and we’ll tell you where AI and automation could fit.
- 1
You describe the work
How it runs today, in plain language. No technical detail needed.
- 2
We map where automation fits
We look at which steps AI and automation can take on, and which should stay with your team.
- 3
We reply personally
With a practical suggestion, and a call if it's worth talking through.
Prefer email?
hello@negiflow.com