NegiFlow

FAQ Bot

An FAQ chatbot that answers the same questions, so your team doesn't have to.

Opening hours, prices, locations, policies: the same questions come in every day. NegiFlow builds an FAQ chatbot that answers them instantly from a library of answers you approve, logs anything it can't answer, and passes those questions to your team.

Discuss Your BuildSee Pricing

The problem

Why common questions cost time

  • Staff answer the same handful of questions many times a day.
  • Customers wait for answers that never change.
  • An FAQ page exists, but customers ask anyway.
  • Nobody knows which questions are asked most.

How it works

How the FAQ Bot works.

  1. 1

    Build the answers

    We turn your common questions into a library of approved answers.

  2. 2

    Answer

    Customers get instant answers on your website or messaging channels.

  3. 3

    Log

    Questions without an approved answer are logged for your team.

  4. 4

    Improve

    New answers are added over time, based on what customers actually ask.

NegiFlow designs, configures, integrates and tests the workflow before launch, then monitors it and optimises it every month. See our process.

FAQ

FAQ Bot questions.

Something else on your mind? Email hello@negiflow.com.

How is this different from the Website Chatbot?

The FAQ Bot only gives answers you've approved, word for word where needed. The Website Chatbot holds broader conversations and captures enquiries.

Can we update the answers?

Yes. Answers can be added or changed at any time as your business changes.

How is it priced?

The FAQ Bot is a custom build, quoted after a discovery call.

More solutions

Other solutions we build.

Workflow discovery

Have a process that’s eating up your team’s time?

Tell us how it works, and we’ll tell you where AI and automation could fit.

Describe My Workflow
  1. 1

    You describe the work

    How it runs today, in plain language. No technical detail needed.

  2. 2

    We map where automation fits

    We look at which steps AI and automation can take on, and which should stay with your team.

  3. 3

    We reply personally

    With a practical suggestion, and a call if it's worth talking through.

Prefer email?

hello@negiflow.com
About you
About the work

Walk us through the steps, and the tools involved.

Running a quick security check before you can send…