NegiFlow

Review Intelligence

Review management that tells you what customers keep saying.

Review Intelligence collects your customer reviews in one place, sorts them by theme and sentiment, and flags recurring issues. You get a clear summary of what to fix and what's working, without reading every review yourself.

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The problem

Why reviews go unused

  • Reviews are spread across platforms and nobody reads them all.
  • Recurring complaints are only noticed once they become obvious.
  • Praise and problems aren't linked back to specific services, sites or staff.
  • Reporting on customer sentiment is manual, so it rarely happens.

How it works

How the Review Intelligence works.

  1. 1

    Collect

    Reviews are gathered from the platforms you use into a single feed.

  2. 2

    Categorise

    Each review is tagged by topic, such as service, price, timing or staff.

  3. 3

    Analyse

    Sentiment and recurring themes are tracked over time, and new issues are flagged early.

  4. 4

    Report

    Regular summaries show what's changing and where to act.

NegiFlow designs, configures, integrates and tests the workflow before launch, then monitors it and optimises it every month. See our process.

FAQ

Review Intelligence questions.

Something else on your mind? Email hello@negiflow.com.

Does it reply to reviews for us?

Review Intelligence focuses on analysis and reporting. Reply drafting can be added as part of a broader workflow.

Which review platforms are supported?

It depends on where your reviews live and what access each platform allows. We confirm this during discovery.

How often do we get reports?

On the schedule that suits you, such as weekly or monthly, with alerts for issues that need attention sooner.

More solutions

Other solutions we build.

Workflow discovery

Have a process that’s eating up your team’s time?

Tell us how it works, and we’ll tell you where AI and automation could fit.

Describe My Workflow
  1. 1

    You describe the work

    How it runs today, in plain language. No technical detail needed.

  2. 2

    We map where automation fits

    We look at which steps AI and automation can take on, and which should stay with your team.

  3. 3

    We reply personally

    With a practical suggestion, and a call if it's worth talking through.

Prefer email?

hello@negiflow.com
About you
About the work

Walk us through the steps, and the tools involved.

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